Privacy & Cookie Policy
Seapig Privacy and Cookies Policy
At Seapig (seaglass jewellery), we respect our customers’ privacy. This privacy policy (“Policy”) applies to all Seapig activities, including, but not limited to our retail locations (stockists), Website, and when trading at craft fairs. This Policy is to inform you about how we collect, use, share, and protect personal information.
By providing information to us (by any means, whether in a store, in correspondence, via our Website or otherwise) you consent to our use of the information you provide in accordance with this Policy. Any reference to our Website includes its e-mail, text, live chat, and other electronic messages. If you do not agree with this Policy or our practices, you may not use our Website.
This Policy may change from time to time and is incorporated into our Website Terms of Use. Your continued use of our Website constitutes your acceptance of those changes. We encourage you to review this Policy periodically.
What Information Do We Collect?
We collect information like your name, email address, items ordered, location, and postal address. We use this information to process your orders and a few other things mentioned in this Privacy policy (like logging and analytics). If you connect with social media through one of our websites we will automatically have access to information provided by the platform. For your convenience, we use cookies so you don't have to log in every time you visit our website.
We collect personal information about you in various ways, such as when you provide it on our websites, through our social media channels, at our events, through your participation in surveys, via text messages or on the telephone. The types of personal information we may collect include:
Contact information (such as name, postal address, email address, and mobile or other telephone number);
Payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
Purchase, return, wish list and transaction information;
Customer service information (such as customer service inquiries, comments and history);
Device information
Photographs, comments and other content you provide when discussing commission pieces;
Information regarding your personal or professional interests, date of birth, anniversary date, demographics (such as gender, occupation, income and marital status), experiences with our products, and shopping and contact preferences;
Social media information;
Contact information you provide about friends or other people you would like us to contact
In addition, when you visit our Website, open our emails, use our apps or interact with our related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs. The information we collect in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on our site, dates and times of website visits, metadata and other information associated with other files stored on your device. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you for the purposes described below, and to let us know, for example, whether you have opened an email we sent to you. While you can change your cookies settings in your browser, please note, however, that without cookies you may not be able to use all of the features of our Website.
We may also offer internet-based advertising programs on our Website such as AdChoices and NetworkAdvertising. These third-party services selectively display ads based on browsing history.
We also may collect information about the location of the mobile device or tablet used to access the Website (“Location Data”). Location Data includes: (a) the location of the mobile device or tablet derived from GPS or WiFi use; (b) the IP address of the mobile device or tablet or internet service used to access the Website; and (c) other information made available by a user or others that indicates the current or prior location of the user, such as geotag information in photographs. We will inform you if a specific Website, app or service collects precise Location Data. If you do not want us to collect Location Data from your device, please delete the app or disable the location settings on your device or tablet. Note, however, that disabling the location setting may affect your ability to access and use that app.
When you connect with social media though the Website, you may link with social media platforms and social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) (collectively, “Social Media”). When accessing services through a Facebook or other Social Media account, we may (depending on the applicable user privacy settings) automatically have access to information provided to or through the Social Media platform. We may collect and use this information for the purposes described in this Policy or at the time the information is collected.
Information collected directly by the third party providers of the features is subject to the privacy policies or notices of these providers. We are not responsible for these providers’ information and privacy practices.
Information we collect will only be used as described in this Policy. If you choose not to provide certain information, we may not be able to provide you with requested products, services or information.
How Do We Use The Information We Collect?
We use your information in a range of ways but mainly to deal with your orders or to keep you informed of new products and services. We use third party analytics which may use details such as your IP address.
Targeted Advertising
We collect information about your online activities to provide you with targeted advertisements. We use third party ad networks such as Facebook and DoubleClick (Google) – from which you can chose to opt out.
Seapig will not sell or rent your personal data to a third party.
We will disclose your information to a third party such as the police, if required to do so by law.
How We Protect Personal Information
We take many steps to ensure your information is safe however we can't fully guarantee its security. Please be aware that we never send emails requesting personal information.
We enforce commercially reasonable security measures online and in our physical facilities to protect against the loss, misuse, disclosure, or alteration of personal information provided to us. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose or transmit to us.
If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.
Your Choices
You are free to opt out of our mailing list and to contact us to update your preferences. This will not affect our communications to you regarding your orders. Please just email us if you would like to be removed from our mailing list.
Children's Privacy
Our websites are not for use by children. Please let us know if a child under the age of 13 has provided us with personal information online.
Your Consent
By providing your information you have consented to us using your details in accordance with this Policy and to us contacting you about your account.
Accessing And Updating Your Personal Information
You can contact us to edit or remove your personal information from our database. We will keep it as long is necessary and/or permitted by law.
Modifications To This Policy
If anything about this Policy changes, we will let you know via this website or an email.